Mohammed Sadeq Kanjo
Building reliable teams. Protecting revenue. Delivering results.
Results-driven operations leader with a track record of improving accuracy, reducing costs, and building reliable teams. Experienced in managing bank card logistics for major clients (FIB, RTB, BBHA) and supporting multiple branches. Seeking an Operations Management role where practical problem-solving drives real business outcomes.
Professional Experience
Progressive leadership in operations, logistics, and team development
Back Office Team Lead
- Manage PO box creation for individual and corporate clients, including major banks (FIB, RTB, BBHA)
- Built Google Sheets system to track bank card orders and prevent lost cards, ensuring client retention
- Support outside branches with accurate order creation and delivery tracking
- Created standard onboarding curriculum so new agents perform well from day one
- Standardized processes across branches to ensure consistent customer experience
Shift Team Lead, Order Fulfillment
- Launched task prioritization system that improved order turnaround by 25% and increased customer retention
- Found and fixed shipping errors using order management data, preventing $50,000 in annual revenue loss
- Coached underperforming agents into reliable team members through regular feedback and clear performance goals
- Automated daily workflows using Google Sheets, freeing up 30% more team time for higher-value tasks
Dispatch, Order Fulfillment
- Managed a 36-vehicle fleet, focusing on uptime and revenue generation
- Negotiated maintenance and fuel contracts, lowering operating costs by 15%
- Used telematics data to improve fuel efficiency by 10% and fleet availability by 20%
- Directed daily dispatch operations for delivery network across Erbil
Skills & Expertise
Leadership & Management
Operations & Analytics
Client & Vendor Management
Tools & Technologies
Education & Certifications
Education
High School Degree
Erbil, Iraq — December 2021
Continuous self-directed learning in operations management, data analytics, and process automation through hands-on application and professional development.
Certifications
Let's Discuss Your Operations Needs
Seeking Customer Operations Manager or Executive roles where I can drive efficiency, protect revenue, and build high-performing teams.
Available for relocation and remote operations roles